Your training process may contain holes where agents could be trained to solve the problem in different ways.
Learning skills in the correct order is critical to mastering complex ideas.
Putting knowledge into well-defined skills makes it clear what information is needed to do an activity.
Your company's knowledge web is a living document. When you change or add a skill employees get smartly notified of these changes.
Direct what skills you want your employees to learn by assigning them a skill deep in your knowledge web.
Each employee is at a different skill level. Knowing where each of your employees is at with their skill progression is key when delegating tasks.
GainKnowHow.com knows exactly when an employee passed a skill. You can easily see how an employee is progressing in their skill development.
Visually see employee skills
Search employees based on skill combinations
Identify holes in your employees' skills
Don't throw unstructured documents at your new Support Staff on day one. Learning skills in the correct order is critical to understanding the complexities of your organization.
Employees are expensive. How much could your organization save by getting them up-to-speed only a day faster? How about a week or a month?
Track employee skill progression
Present skills to new employees in the correct order
Assign the exact skills an employee needs to do their job
You can make all the documentation in the world, but how do you know if people really understand it?
In GainKnowHow.com you can optionally add assessment questions or approvals to a skill. Simple skills can get by with only simple questions, such as multiple choice. More complex skills such as handling difficult customers require more open-ended questions that require approval by a knowledgeable colleague.
Ask questions to see if employees understand a topic
Open-ended approvals from designated colleagues
Teach the fundamentals
Teach employees skills in the correct order to maximize comprehension.
Keep everyone on the same page
Changing a process is as simple as updating a skill. The relevant employees get notified of the change.
Ensure employee understanding
Give your employees quizzes to ensure they really understand how your organization runs.
Onboard employees automatically
With your internal documentation used as your onboarding material, you can reduce the overhead of hiring new employees.